I bought the kitchen stainless sink with faucet , less than a year now the handle/lever is stuck at open position and water donot turn off. its completely immovable and jamed. I have shut off the water from the source and we donot have faucet in the kitchen since 2 days. please help. I tried to open but the U or T ring does not turn. SKU : 466797/QK025

1 answer

Hello, it may seem that your ceramic cartridge  (QTLS121) is experiencing problems.

In order to resolve your situation please follow the steps below:

  1- First and foremost close your main valves. 2- Remove the lever by hand. 3- You will see a hex screw, remove that screw with an Allen Key.  4- Remove the cap by hand turning counter clock wise. 5- You will see a brass ring with two flat edges, apply pliers or a vise grip turning counter clock wise, without touching the threads.  6- If difficult to remove, reason being there is calcium  build up, apply DW-40 or similar. 7- Pull out ceramic cartridge and reply new one with in the slots. 8- Screw on the brass ring without touching the threads 9- Reapply the rest of the pieces.  10- Please note,  make sure your faucet is completely opened when opening of your water main and when opening the water , please open slowly to prevent water hammering (air pockets ) in your line.

We hope that this answers your question, if you have any other issues please do not hesitate to contact one of our specialists by phone at 1-877-333-0098 (option 1 after selecting your language).

Thank you,

Conglom Kitchen & Bath Customer Service Team

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