I have been mailed the 9 broken leds.  I have been calling the customer service everyday and receive no response for past 2 weeks.  How long does it usually take and how come nobody responsed to my emails and phone calls?  

1 answer

Hello ,    
 
We confirm reception of the package sent pertaining to the service ticket L-3468.
 
   
We are currently treating your request and the bulbs have been sent to our testing department in order to detect the issue you have been experiencing. We always try to respond to client claims as swiftly and efficiently as possible. We apologize for any inconvenience this may have caused, but rest assured that we are currently working on resolving this case.  
 
 
Our customer service systems are being up upgraded to better serve you and the transition to these new systems is currently underway.  
 

Please allow 4-6 weeks for this case to be resolved either with a refund or with the shipment of replacement units. We will contact you as soon as we obtain our test results.  
 

We thank you for your business and your understanding.

 

– Luminus Customer Service Team

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