SupportCategory: Kitchen & BathWhen replacing a burned out B11 chandelier bulb, I noticed that it and all of the other bulbs in the fixture had fallen out of their screw-in base. The adhesive holding them in their sockets had failed. Is this a defect that has been identified in Luminus 40W chandelier lamp bulbs?
Anonymous asked 3 years ago
1 Answers
Conglom Customer Service Staff answered 3 years ago

Hello, 

This does sound indeed like an unusual issue. We will be more than glad to assist you with this situation.
We will however need some more information from your end.

Have you checked to see whether it is the adapter (it screws and unscrews) that has stayed in the socket ? Or has the base of the bulb (the one with the smaller connector) fallen out ?

Please send us your name, a number which you could be reached with, and pictures of the bulbs and the fallen sockets to sallar@conglom.com and we will assist you with a personalized follow-up swiftly. 

Thank you, 

Luminus Customer Service Team

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